About Bikelygo

Welcome to Bikelygo. We provide high-quality cycling gear and accessories for riders around the world. Our mission is to make every ride better with reliable products, transparent pricing, and free worldwide shipping.

Who We Are

Bikelygo is operated by HYGGO PTY LTD (ABN 26 680 569 653), based in Melbourne, Australia. We are an international online store dedicated to cyclists of all levels. While our legal home is in Victoria, Australia, we serve customers globally and respect the consumer protection laws of your country.

What We Sell

We specialize in cycling equipment and apparel designed for performance and comfort. Our range includes breathable ice silk arm sleeves, protective gear, and essential accessories. Every product is selected to meet the needs of daily commuters and serious athletes alike.

Shipping and Delivery

We offer free standard tracked shipping to all countries we deliver to. There is no minimum order value.

• Processing: Orders are processed in 1–3 business days. We coordinate with our supplier partners who pack and hand over items to the carrier.
• Delivery Times: Most orders arrive within 7–15 business days. For some countries and remote areas, delivery may take up to 20 business days.
• Tracking: You will receive a tracking number by email once your order ships. Please note that tracking updates may take 2–3 business days to appear after dispatch.
• Multiple Parcels: If your order contains several items, they may arrive in separate parcels.

If your order has not arrived after 20 business days from the order date, please contact us. We will either re-send the item or provide a full refund.

Customs and Taxes

Prices are shown and charged in your local currency. In many countries, import VAT or GST is included in the price you see. In some destinations (such as Canada), sales tax is calculated and added at checkout. For other regions, any applicable import duties or taxes are set and collected by your local customs authority upon delivery.

Returns and Refunds

We want you to be happy with your purchase. Your mandatory consumer rights in your own country always apply.

Change of Mind

You can return unused items in their original packaging within 14 days of delivery. To start a return, email us at [email protected] with your order number. We will reply within 1 business day with instructions. Please note:

• You are responsible for the cost of return postage.
• There are no restocking fees.
• We do not offer exchanges. Please return the item for a refund and place a new order if needed.
• Items that are used, assembled, have broken hygiene seals, or are personalised cannot be returned for change of mind.

Faulty, Damaged, or Wrong Items

If you receive a faulty, damaged, or incorrect item, email us at [email protected] within 14 days of delivery. Include your order number and photos of the issue. We will arrange a full refund or send a replacement at no cost to you.

Refund Processing

Once we receive your return, we process the refund to your original payment method within 3 business days. Depending on your bank or PayPal, it may take 5–10 business days for the funds to appear in your account.

Payment Methods

We accept Visa, Mastercard, American Express, and PayPal. Payments are processed securely by Stripe and PayPal. We do not store your full card details. Payment is taken when you place the order. We do not offer "buy now, pay later" services such as Afterpay or Klarna.

Contact Us

Our support team is here to help. You can reach us via email or the contact form on our website.

• Email: [email protected]
• Response Time: We reply within 1 business day.

Please include your order number in any message regarding an existing order. We do not have a published phone line; email is the fastest way to reach us.